Privacy Policy

Last Updated: 07 November 2026

Pencil Industries Private Limited (“Pencil Industries”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of customers and visitors who use our website and purchase our products.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

By using our website or providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

Pencil Industries Private Limited

We operate an online retail business offering cookware, kitchen appliances and related products to customers in India.

Customer Support: support@pencilindia.com
Phone: +91 72004 22344
Address: 66, Vysarpadi Co-op Industrial Estate, E.H Road, Chennai – 600039, Tamil Nadu, India

2. Personal Information We Collect

Depending on how you interact with our website, we may collect information such as:

Name
Mobile/telephone number
Email address
Billing address
Shipping/delivery address
Order and purchase information
Payment-related information necessary to process your transaction
Information you provide when contacting customer support
Account/login information, where applicable
Reviews, feedback and other information you voluntarily submit
Website usage, device and technical information, such as IP address, browser type and operating system, where collected through our website or service providers
Information contained in communications you send to us

We will seek to collect only information that is reasonably necessary for the purposes described in this Privacy Policy or otherwise permitted by applicable law.

3. How We Use Your Information

We may use personal information for purposes including:

Processing and fulfilling orders
Delivering products to you
Processing payments and refunds
Providing customer support
Communicating with you about orders, delivery, returns and refunds
Managing customer accounts, where applicable
Responding to enquiries and complaints
Improving our products, website and customer experience
Preventing fraud, misuse and unauthorised transactions
Maintaining business, accounting and transaction records
Complying with applicable legal, tax, accounting and regulatory requirements
Sending promotional or marketing communications where permitted and where applicable consent or another lawful basis is required
Protecting our legal rights and the security of our website and business

4. Legal Basis and Consent

Where applicable under Indian data-protection law, we will process personal data in accordance with the requirements applicable to us, including requirements relating to notice, consent, legitimate or lawful uses, security safeguards, retention and data-principal rights.

Where consent is required, we will seek consent in an appropriate manner and for specified purposes.

Where processing is based on consent, you may withdraw your consent subject to applicable law. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Withdrawal of consent may affect our ability to provide certain services where the information is necessary to provide those services.

5. Payment Information

Payments may be processed through third-party payment service providers.

We may receive transaction-related information from payment providers necessary to confirm and fulfil your order. We do not intend to store complete card numbers, CVV numbers or other sensitive payment credentials on our website unless specifically required and lawfully permitted.

Customers should review the privacy policies of the relevant payment service provider for information about its handling of payment information.

6. Sharing of Personal Information

We may share personal information with service providers and other parties where reasonably necessary for the purposes described in this Privacy Policy, including:

Delivery and logistics partners
Payment service providers
Website hosting and technology providers
Customer support/service providers
Accounting, tax, audit and professional advisers
Fraud-prevention and security service providers
Government authorities, regulators, courts or law-enforcement authorities where required or permitted by law

We do not sell your personal information as a product to third parties.

Where we engage service providers to process personal information on our behalf, we will take reasonable steps to require appropriate confidentiality and security protections consistent with applicable law.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enable essential website functions, remember preferences, understand website usage and, where applicable, support analytics or marketing.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

Where consent is required for particular cookies or similar technologies, we will seek consent as required by applicable law.

8. Marketing Communications

Where applicable, we may send information about products, offers or promotions.

You may request to stop receiving promotional communications by using the unsubscribe mechanism provided in the communication or by contacting us at support@pencilindia.com.

Transactional communications relating to orders, payments, delivery, returns, refunds, security or other necessary service matters may continue where reasonably required to provide the service.

9. Data Security

We take reasonable security measures designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

In the event of a personal-data breach or security incident, we will take steps required by applicable law, which may include assessing the incident, taking remedial measures and providing notifications where legally required.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing services, maintaining business and financial records, resolving disputes, preventing fraud and complying with legal, tax, accounting and regulatory obligations.

When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal or regulatory requirements.

11. Your Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

Obtain information about personal data processed by us
Request correction of inaccurate or incomplete personal information
Request deletion/erasure of personal information where permitted by law
Withdraw consent where processing is based on consent
Raise a grievance regarding our processing of personal information
Nominate another individual to exercise applicable rights in circumstances permitted by law

Requests may be submitted using the contact details provided below.

We may need to verify your identity before acting on certain requests.

12. Children’s Privacy

Our website is intended for use by persons who are legally capable of entering into transactions.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social-media services or other external services.

We are not responsible for the privacy practices or content of third-party websites or services. You should review their respective privacy policies before providing personal information.

14. Grievance and Privacy Queries

If you have a question, concern or complaint regarding the handling of your personal information, please contact:

Pencil Industries Private Limited
Email: support@pencilindia.com
Phone: +91 72004 22344
Address: 66, Vysarpadi Co-op Industrial Estate, E.H Road, Chennai – 600039, Tamil Nadu, India

We will acknowledge and handle privacy-related requests and grievances in accordance with applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology or applicable law.

When we make changes, we will update the “Last Updated” date shown at the beginning of this Privacy Policy.

You should review this page periodically for the latest version.

16. Governing Law

This Privacy Policy shall be interpreted in accordance with the laws applicable in India, subject to any mandatory rights and remedies available to consumers under applicable law.