Shipping Policy

Last Updated: 07 November 2026

Pencil Industries Private Limited (“Pencil Industries”, “we”, “us”, or “our”) is committed to processing and delivering customer orders in a timely and transparent manner.

This Shipping Policy explains how orders placed through our website are processed, dispatched and delivered within India.

1. Shipping Area

We currently provide shipping within India.

Delivery availability may depend on the serviceability of the customer’s location and the availability of our logistics partners.

If a particular location is not serviceable, we will inform the customer where reasonably possible.

2. Order Processing and Dispatch

Orders are normally processed after successful order confirmation and payment verification, where applicable.

We aim to dispatch orders within 3 days from the date the order is generated/confirmed.

Dispatch means that the product has been handed over to the applicable courier or logistics partner for delivery.

Orders may take additional processing time in circumstances such as:

  • Product availability issues;
  • Payment verification;
  • Incorrect or incomplete customer information;
  • Public holidays;
  • Unforeseen operational circumstances; or
  • Events beyond our reasonable control.

If there is a significant delay in dispatch, we will make reasonable efforts to inform the customer.

3. Delivery Time

After dispatch, delivery generally takes approximately 7–15 days, depending on the customer’s location.

The delivery period may vary depending on:

  • Delivery location;
  • Courier/logistics service availability;
  • Distance from the dispatch location;
  • Remote or difficult-to-service areas;
  • Weather conditions;
  • Transportation disruptions;
  • Public holidays;
  • Natural disasters;
  • Government restrictions; or
  • Other circumstances beyond our reasonable control.

The stated delivery period is an estimated timeframe and is not a guaranteed delivery date unless expressly stated otherwise for a particular product or order.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed to the customer before the order is completed.

Shipping charges may vary depending on the product, order value, delivery location and applicable logistics arrangements.

Where free shipping is offered as part of a promotion or offer, the terms of that offer will apply.

5. Order Tracking

Where tracking information is provided by the logistics partner, customers may receive tracking details through the contact information provided during checkout.

Tracking information may take some time to become active after the order has been dispatched.

Customers are responsible for checking the delivery status using the tracking information provided to them.

6. Delivery Address

Customers must provide a complete and accurate delivery address, including:

  • Full name;
  • House/building number;
  • Street/locality;
  • City/town;
  • State;
  • PIN code; and
  • Valid contact number.

Pencil Industries will not be responsible for delays or failed delivery resulting from incorrect, incomplete or inaccurate information supplied by the customer.

If an address needs to be corrected after an order has been placed, the customer should contact us as soon as possible.

Address changes may not be possible after the order has been dispatched.

7. Failed Delivery Attempts

The logistics partner may make one or more delivery attempts depending on its operational procedures.

If delivery fails because the customer is unavailable, refuses delivery, provides an incorrect address or does not respond to the courier, the shipment may be returned to us.

In such circumstances, the customer should contact us to determine whether re-delivery is possible.

Any additional shipping or re-delivery charges, where applicable and legally permissible, may be communicated to the customer before re-dispatch.

8. Damaged Packages

Customers are advised to inspect the outer package at the time of delivery where reasonably possible.

If the package appears seriously damaged, opened or tampered with, the customer should document the condition by taking photographs/videos and contact our customer support team promptly.

If a product is damaged during transit, the matter will be reviewed in accordance with our Return & Refund Policy, applicable warranty terms and applicable consumer protection law.

9. Wrong, Missing or Defective Products

If you receive:

  • A product different from the one ordered;
  • A product with missing components;
  • A visibly damaged product; or
  • A product that appears defective,

please contact us promptly with your order number and supporting photographs/videos or other relevant information.

We will review the complaint and provide an appropriate resolution in accordance with our policies and applicable Indian law.

10. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delivery may sometimes be delayed due to circumstances outside our control.

These may include severe weather, natural disasters, strikes, transportation disruptions, government restrictions, courier operational issues, public holidays or other force majeure events.

Where a significant delay occurs, customers may contact our support team for assistance.

11. Cancellation and Refunds

Cancellation requests and refunds are governed by our Cancellation Policy and Return & Refund Policy.

Where an order has already been dispatched, cancellation may not be possible through the normal cancellation process. Customers should contact us as soon as possible.

Where a refund is approved, the applicable refund will generally be processed through the relevant payment method, subject to payment-provider processing timelines and applicable law.

12. International Shipping

At present, Pencil Industries does not offer international shipping unless expressly stated for a particular product or order.

Any future international shipping service will be subject to separate terms, applicable customs requirements, duties, taxes and other legal requirements.

13. Customer Support

For questions regarding shipping or delivery, please contact:

Pencil Industries Private Limited
66, Vysarpadi Co-op Industrial Estate,
E.H. Road, Chennai – 600039,
Tamil Nadu, India.

Phone: +91 72004 22344
Email: support@pencilindia.com

Business Hours: Monday–Saturday, 10:00 AM–5:00 PM

Please include your order number when contacting us about an existing order.

14. Policy Updates

Pencil Industries may update this Shipping Policy from time to time to reflect changes in our logistics arrangements, services, business operations or applicable law.

The latest version will be published on this website with the revised “Last Updated” date.

15. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or reduce any rights or remedies available to consumers under applicable Indian law.

Where there is any conflict between this policy and a mandatory requirement of applicable law, the applicable law will prevail.